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Customer Service & Support 

Superb Technical Help and Sales Service

 
   We are committed to our customers and their successes. We know the costs to operate a food production line and the effects of unplanned downtime. Regular maintenance and proper operation are crucial to a trouble-free freezer. With every installation, our team of global specialists will provide proper training and service regimens so that operators will have the technical knowledge to maintain and troubleshoot to ensure minimal downtime. Our dedicated global support team with around-the-clock service are committed to maintaining peak performance and uptime.

 Spare parts

A practical and fast working parts organization has been established to supply the necessary spare parts worldwide.


Field service team
Specially trained and experienced service engineers are on stand-by to give full technical assistance and after-sales service. The specialists of the Field service team can assist you with the installation, commissioning, maintenance, operational problems, on site inspection, overhauling and repairing of our products.


Service contracts
Service contracts tailored to suit your specific requirements can be made to keep your freezer running smoothly. In practice, regular maintenance on a preventive basis has proved to be cheaper than waiting for breakdowns to occur. Aerofreeze engineers are fully trained to carry this service out or to help you to set up your own preventive maintenance schedules.

 

Retrofits & Modifications

Our team of specialists have the experience to evaluate and modify not only our freezers but freezers from other supplies.